Please provide the following when reporting an issue with Byos, Byologic, Byomap, IntactMass, Supernovo
1. Support information.
Go to the Help menu -> Support package…
When prompted, Compress the package, press OK to navigate to the file. Include this file in your email.
2. Workflow or preset file
In Byos, click Save as Portable Workflow…
If not using Byos, click the Save Preset…button in New Project window:
3. The observed error message.
A screenshot of the message dialog would be best
4. Any relevant steps to reproduce the issue.
Was the data dragged & dropped? Which buttons were clicked? At which step was the issue observed? etc.
5. [If permissible] The raw data file(s) and the FASTA file
These may be required so that we can fully reproduce the issue. We can provide an upload location for large files. Note: we keep the data confidential, and we can work with your team to sign an NDA if needed.
6. [Conditional] Byonic logs
If there was an issue during the Byonic search stage of a Byos workflow, we would also need the Byonic logs, since these are not currently saved in the Byos log files. Byonic results and log files are saved in:
Project_file_folder / Byos_tmp / Project.xxxxx / Byonic(n) / objs /
Locate the 3 files named: “Log.sys_err.text”, “Log.sys_out.txt”, and “log_operations.txt”.
7. Please send all of the above to firstname.lastname@example.org